Frequently Asked Questions
General
Our fees include:
Application Fee - $0
Admin Fees - $0
Deposit - $500
Pet deposit - $0 per pet
Pet Rent - $35/cat/mo and $75/dog/mo
Parking - $100/mo
Storage - $35-55/mo
Each person age 18 or older who will live in the apartment home must submit an application and satisfy the resident qualification requirements of the community. Posted qualifications are available on our website as well as during the application process. Any additional questions regarding rental qualifications can be directed to the property staff.
We do allow transfers within the community. Fees and restrictions may apply.
We are committed to compliance with all federal, state, and local housing laws. Please speak to our property staff for our more information on Affordable Housing.
We are professionally managed by Greystar. Our team is on-site during posted office hours. Don't forget to program the property number in your phone once you move in.
'Enjoy exclusive privacy with our lush landscaping that surrounds our apartment homes. Avana San Jose offers two pools, a spa, a renovated fitness center and clubhouse and much more.
You can view our full list of community and apartment amenities here.
Yes, we offer routine resident events. We send updates via text or email once you become a resident.
View our floor plans, pricing and availability here.
We do not offer pre-furnished homes, but we can recommend vendors to provide you with your furnishing needs.
Access your resident portal by going to the website and selecting Resident Login.
We do not offer Airbnb hosting at this time. Learn more about the Greystar resident hosting program with Airbnb here.
Yes, we have elevators throughout the property.
Our touring hours are:
Tu - Fr: 10:00 am - 6:00 pm
S: 11:00 am - 5:00 pm
Su - M: Close
Leasing
A government identification (driver’s license, passport) and your social security number. If you don't have a social security number, you may provide information from your passport. Please visit this link for additional details.
Once an application and its fees are submitted it is our goal to provide an answer of approval or denial within 1-2 days.
Please view this link to review the Income Criteria.
If you change your mind and have not moved in, the lease will be cancelled. The application and holding deposit are non-refundable.
There are two options to either pay a 2 month termination fee OR the total amount until the end of the lease period.
If your application is denied, all amounts paid other than the application fee will be refunded.
Our lease terms generally range from 3 - 16 months but may vary based on unit, availability, and other factors. Please speak with our property staff for more information
When you're ready to apply, use our streamlined process to submit your application in as little as 3 minutes.
Visit the property website from a desktop computer, laptop, or smartphone and select Lease Now to begin the application process.
Maintenance
Often, you can complete a service need yourself using the self-serve maintenance assistant. If this is not the case for your specific need, you can easily request service in the Resident Portal. Non-emergency maintenance requests are scheduled on certain days of the week and may not be completed within a 24-hour time period. If you have a maintenance emergency, call [phone number] right away.
Someone is available 24/7 for emergency maintenance issues. If you are not sure if your service request is an emergency or not, please call [phone number] for assistance.
Move-in
You can use our checklist to ensure your move-in day goes smoothly. Once approved and all payments have been made, you will receive a key to unlock your apartment’s front door on your move-in date. Inside your home, you will find any access devices and additional keys you may need. Our Leasing Center is available in case you encounter any snafus. Do not hesitate to contact them for assistance.
Yes, move-in days are flexible. If you need to adjust your lease start date or actual move-in date, you can contact the Leasing Center. They will help you change your lease start date and update your moving reservation time slot as needed. Additional fees may apply.
Payments
We prefer electronic payment. Please speak with our property staff for more information.
Rent is due on the 1st and can be paid through your resident portal.
We know life happens. Sometimes you may not be able to pay your rent on time. In that case, late fees are assessed as stated in the lease, if rent is not paid by the designated day of the month. Late Fee exceptions should comply with local, state and federal regulations.
After you move out, we will inspect your apartment to assess any damages exceeding normal wear and tear. Your deposit will be returned less any appropriate deductions. Please provide a forwarding address and respond to any communications regarding refund of your deposit.
Yes, each month you will receive a rental reminder and invoice for rent and other charges which can be paid via the Resident Portal/Resi App.
Prior to your lease end, we will contact you regarding potential renewal options. If you do not plan to renew, see your lease for notice requirements
Touring
Please contact our Leasing Center at 408-294-6200 .
Please park in our designated 'Future Resident' parking spaces conveniently located near our leasing office.
Your Home
We issue one key to each resident.
Our occupancy standards are 2 per bedroom plus 1 per apartment.
You must provide evidence of insurance coverage at initial lease signing and maintain throughout the entire term of your residency. You will be required to carry a minimum of $100,000 personal Liability Insurance coverage. Reach out to the local property team for additional details about insurance coverage requirements.
We do allow transfers within the community. Fees and restrictions may apply. We do not allow subletting.
Multifamily living includes close proximity to other residents. All residents are expected to be respectful of their neighbors. Please speak with our property staff for more information of if you are having an issue.
It is your home and there is no limit on the number of guests you can host. However, we ask that you respect your neighbors and keep noise to a minimum. We also request that you limit the number of guests who access amenity areas to two people per household. Guests must be accompanied by a resident.
All homes include garage parking.
You can view our full list of community and apartment amenities here.
We provide 24/7 access to your packages with our package lockers.
Greystar is dedicated to maintaining all buildings and apartment homes by taking measures to reduce or eliminate insects and rodents. Pest control services are performed a minimum of 1x/Quarter at every property.